Alert Notifications

Charleston, W.VA.

West Virginia American Water has issued a boil water advisory for customers of the Tornado area. Areas affected are along Greenview Road, Angel Fork, Smith Creek Road and Falls Creek Road. West Virginia American Water crews are working to fix a leak that caused a service disruption for customers in the area.

Customers should boil their water before consumption until further notice. Customers are asked to bring water used for drinking, cooking and brushing teeth to a full boil for a minimum of one minute, then cool before use.

Boiling kills bacteria and other organisms that may be present in the water. West Virginia American Water also recommends the following steps:

• Throw away beverages and ice cubes if made with tap water;
• Keep boiled water in the refrigerator for drinking;
• Do not swallow water while you are showering or bathing;
• Provide pets with boiled water after cooling;
• Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
• Use only boiled water to treat minor injuries.

Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage. For more information, contact West Virginia American Water’s customer service center at 800.685.8660.

West Virginia American Water is the largest investor-owned water utility in the state, providing high-quality and reliable water services to more than 581,000 people. West Virginia American Water is a wholly-owned subsidiary of American Water (NYSE: AWK). Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs nearly 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15.6 million people in 32 states and Ontario, Canada.

Zip Codes Affected:

Contact Information:
Name: Customer Service
Company: West Virginia American Water
Phone: 800.685.8660
Alt. Phone: N/A

Secondary Contact Information:
Name: N/A
Company: N/A
Phone: N/A
Alt. Phone: N/A